AI reception for medical practices — phone relieved, appointments booked.
The practice phone rings while the front desk is full. Your AI phone assistant answers every call, books appointments, handles routine questions and relieves your team — GDPR-compliant on German servers.
Empfang · AI Front Desk
Online · responds instantly
Daily practice life
The phone never stops
- ✗ Constant ringing blocks the front desk — patients on site wait.
- ✗ At peak times callers end up on hold and hang up.
- ✗ Outside opening hours no one reaches you — appointments are lost.
- ✗ Trained reception staff are scarce and expensive.
With n3tz
An AI reception that never calls in sick
- ✓ Answers any number of calls in parallel — no hold queue.
- ✓ Books appointments straight into your calendar, with SMS reminders.
- ✓ Answers routine questions (hours, prescriptions, address).
- ✓ Available 24/7 — after hours and on weekends too.
For medical practices
Built for the practice workflow
Relieves the front desk without replacing the personal touch.
Booking & reminders
Patients book around the clock. Automatic SMS reminders (24h + 2h before) noticeably cut no-show rates. On cancellations the waitlist fills the slot.
Relieves your team
The AI handles routine calls, complex cases are forwarded. Your staff focus on the patients in front of them.
GDPR & confidentiality
German servers (Hetzner, Frankfurt), data processing agreement per Art. 28 GDPR, AI processing via DPF-certified providers.
90+ languages
Speaks virtually any language in the world — from German, English and French to Turkish, Arabic, Polish or Russian. Detects the language automatically and understands every patient, ideal for practices in the Saar-Lor-Lux greater region.
Around the clock
Even at night, on weekends and holidays, appointment requests are taken and booked.
Simple setup
Activate call forwarding — done. Works with your existing phone system, no new hardware.
Pricing
Transparent pricing — no hidden costs
Start small and scale as your business grows.
Standard
AI chat + leads. Cancel monthly.
- Empfang (AI chat)
- Zentrale (dashboard)
- 100 conversations / month
- Lead qualification
- Push notifications
- AI phone
- Appointment booking
- Live chat takeover
Premium
AI phone + chat + booking. The full package.
- Everything in Standard
- AI phone (24/7 call answering)
- 500 conversations / month
- Booking + reminders + waitlist
- SMS & email confirmation
- Live chat takeover
- Call logs & AI summaries
- Review management
- Quotes & e-invoices (ZUGFeRD)
- Charts & reports
- Push notifications (real-time)
Enterprise
Multi-location, unlimited conversations, SLA.
- Everything in Premium
- Unlimited conversations
- Multi-location (agent per branch)
- API & Webhooks
- Dedicated contact & SLA
All prices excl. VAT. Cancel monthly. One conversation = one chat thread or phone call.
| Feature | Standard (199€/month) | Premium (299€/month) | Enterprise (on request) |
|---|---|---|---|
| AI chat (Empfang) | ✓ | ✓ | ✓ |
| Dashboard (Zentrale) | ✓ | ✓ | ✓ |
| Conversations / month | 100 | 500 | Unlimited |
| AI phone (24/7) | — | ✓ | ✓ |
| Booking + reminders + waitlist | — | ✓ | ✓ |
| Live chat takeover | — | ✓ | ✓ |
| Review management | — | ✓ | ✓ |
| Quotes & e-invoices (ZUGFeRD) | — | ✓ | ✓ |
| Multi-location | — | — | ✓ |
| API & Webhooks | — | — | ✓ |
| Dedicated contact & SLA | — | — | ✓ |
Don't want to set it up yourself?
Setup service: We set everything up for you — knowledge base, call forwarding, custom greeting, local device setup and employee training. On-site possible within roughly 100 km. 499€ one-time.
Book a setup call →FAQ
Frequently asked questions from practices
Does the AI phone assistant replace my reception staff?
No — it relieves them. The AI catches routine calls and bookings so your team can focus on patients on site and complex matters. It forwards to a staff member when needed.
Is this compatible with medical confidentiality and GDPR?
Yes. All data is stored on German servers (Hetzner, Frankfurt), there is a data processing agreement per Art. 28 GDPR, and AI processing runs exclusively via DPF-certified providers. Fully GDPR-compliant.
Can the AI add appointments to our practice management system?
Appointments are booked into a connected calendar (Google Calendar, Microsoft 365). For integration with common practice systems we review the specific interface during the consultation.
How does the AI tell emergencies from routine requests?
The AI recognises urgent wording, gives defined emergency guidance (e.g. pointing to 112 / on-call service) and forwards when needed. The emergency logic is agreed with you.
What does the AI reception cost for my practice?
The full scope with AI phone, booking and reminders is included in the Premium plan: 299€/month, cancel monthly, 30-day money-back guarantee. An optional setup service is available.
More time for patients — the AI answers the phone.
Free initial consultation. Set up in minutes. 299€/month, cancel anytime.