AI Chatbot for Businesses — GDPR-compliant, 24/7 for your customers.
Your digital reception on your website: answers questions, qualifies leads, books appointments — automatically, in seconds, around the clock. No waiting times, no lost visitor.
Empfang · AI Front Desk
Online · responds instantly
The Problem
Website visitors don't wait
- ✗ 53% of visitors leave a page if they don't find an immediate answer
- ✗ Contact forms are often answered days later
- ✗ Outside business hours, no lead is lost — or is it?
- ✗ Generic chatbots frustrate customers with irrelevant answers
The Solution
Empfang — Your AI Chatbot
- ✓ Answers questions from your knowledge — instantly and accurately
- ✓ Qualifies visitors and collects lead data
- ✓ Books appointments directly in the chat
- ✓ GDPR-compliant — German servers, no tracking
AI Chatbot
What the AI Chatbot Can Do
More than an FAQ bot — an intelligent assistant on your website.
Available 24/7
Even at night, on weekends and holidays — your AI chatbot is always there for your visitors.
Answers from Your Knowledge
The chatbot knows your business: services, prices, opening hours, FAQ. No generic answers, but your knowledge.
Lead Qualification
Asks the right questions, recognises purchase intent and collects contact data — you only receive relevant enquiries.
Appointment Booking in Chat
Visitors book appointments directly in the chat window — with calendar sync, automatic reminders (24h + 2h before via SMS), online cancellation via link and waitlist for cancelled slots.
GDPR-Compliant
Data stored on German servers (Hetzner), no cookies, no tracking. Data processing agreement per Art. 28 GDPR. The chat's AI text processing takes place in the EU (Frankfurt).
Live Chat Handover
For complex questions, your team takes over the chat seamlessly — the customer notices no interruption.
Comparison
AI Chatbot vs. Alternatives
| Feature | Empfang (n3tz) | Contact Form | Generic Chatbot |
|---|---|---|---|
| Response Time | Instant | Hours to days | Instant (often wrong) |
| Knows Your Business | ✓ | — | Partially |
| Qualifies Leads | ✓ | ✗ | ✗ |
| Books Appointments | ✓ | ✗ | ✗ |
| GDPR-Compliant | ✓ German Servers | Varies | Often US servers |
| Cost | From 199€/month | 0€ (+ lost leads) | 20–500€/month |
How It Works
Set Up AI Chatbot — in 3 Steps
1. Embed Widget
Copy a script tag to your website — works with WordPress, Jimdo, Wix, Astro or any other platform.
2. Add Your Knowledge
FAQ, services, prices, opening hours — the chatbot learns your business in minutes.
3. Chatbot Works
Visitors receive instant answers, get qualified and book appointments — you are notified via push notification.
Pricing
Transparent pricing — no hidden costs
Start small and scale as your business grows.
Standard
AI chat + leads. Cancel monthly.
- Empfang (AI chat)
- Zentrale (dashboard)
- 100 conversations / month
- Lead qualification
- Push notifications
- AI phone
- Appointment booking
- Live chat takeover
Premium
AI phone + chat + booking. The full package.
- Everything in Standard
- AI phone (24/7 call answering)
- 500 conversations / month
- Booking + reminders + waitlist
- SMS & email confirmation
- Live chat takeover
- Call logs & AI summaries
- Review management
- Quotes & e-invoices (ZUGFeRD)
- Charts & reports
- Push notifications (real-time)
Enterprise
Multi-location, unlimited conversations, SLA.
- Everything in Premium
- Unlimited conversations
- Multi-location (agent per branch)
- API & Webhooks
- Dedicated contact & SLA
All prices excl. VAT. Cancel monthly. One conversation = one chat thread or phone call.
| Feature | Standard (199€/month) | Premium (299€/month) | Enterprise (on request) |
|---|---|---|---|
| AI chat (Empfang) | ✓ | ✓ | ✓ |
| Dashboard (Zentrale) | ✓ | ✓ | ✓ |
| Conversations / month | 100 | 500 | Unlimited |
| AI phone (24/7) | — | ✓ | ✓ |
| Booking + reminders + waitlist | — | ✓ | ✓ |
| Live chat takeover | — | ✓ | ✓ |
| Review management | — | ✓ | ✓ |
| Quotes & e-invoices (ZUGFeRD) | — | ✓ | ✓ |
| Multi-location | — | — | ✓ |
| API & Webhooks | — | — | ✓ |
| Dedicated contact & SLA | — | — | ✓ |
Don't want to set it up yourself?
Setup service: We set everything up for you — knowledge base, call forwarding, custom greeting, local device setup and employee training. On-site possible within roughly 100 km. 499€ one-time.
Book a setup call →FAQ
Frequently Asked Questions About the AI Chatbot
Is the AI chatbot GDPR-compliant?
Yes. All data is stored on German servers (Hetzner, Frankfurt). No tracking, no cookies for the chat. Data processing agreement per Art. 28 GDPR included. The chatbot is fully GDPR-compliant.
How does Empfang differ from a regular chatbot?
Generic chatbots often give irrelevant answers. Empfang knows your business: services, prices, opening hours. It qualifies leads, books appointments and hands over to your team when needed — a true digital employee.
Which industries is the AI chatbot suitable for?
Medical practices, trade businesses, tax advisors, lawyers, estate agents and all service providers who receive online enquiries. Wherever customers expect quick answers and appointment booking.
Can the AI chatbot book appointments?
Yes. Visitors book a free slot directly in the chat. The chatbot checks your availability via Google Calendar or Outlook and adds the appointment automatically.
What happens with questions the chatbot cannot answer?
The chatbot recognises its limits and offers to take a message or connect a team member live. You are notified via push notification.
How quickly is the AI chatbot ready to use?
In under 5 minutes. Embed the script tag, add your knowledge, done. No IT team required, no lengthy project timelines.
What does the AI chatbot cost?
From 199€/month on the Standard plan (AI chat + lead dashboard). With AI phone, appointment booking and review management from 299€/month (Premium). Monthly cancellation, 30-day money-back guarantee.
Does the chatbot work on my existing website?
Yes. The chat widget is available as an embed — one script tag, works on any website: WordPress, Jimdo, Wix, Squarespace, custom sites. No technical knowledge required.
Never lose a website visitor again — set up your AI chatbot now.
From 199€/month. Live in 5 minutes. GDPR-compliant. 30-day money-back guarantee.